Télécharger le livre :  Managing Service Productivity
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This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient...

Editeur : Springer
Parution : 2014-07-31
Collection : International Series in Operations Research & Management Science
ePub

147,69