Téléchargez le livre : Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data

Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data

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Éditeur :

Springer

Collection : SpringerBriefs in Statistics

Paru le : 2018-06-18

This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perc...
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Description du livre


This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statistical techniques adopted to analyze data from real situations where customer satisfaction surveys were performed.
The aim is to give a simple guide of the variety of analysis that can be performed when analyzing data from sample surveys: starting from latent variable models to heterogeneity in satisfaction and also introducing some testing methods for comparing different customers. The book also discusses the construction of composite indicators including different benchmarks of satisfaction. Finally, some rank-based procedures for analyzing survey data are also shown.

À propos

Auteur
Collectif
Éditeur
Springer
Collection
SpringerBriefs in Statistics
Parution
2018-06-18
Pages
84 pages
EAN papier
9783319917399

Caractéristiques détaillées - droits

EAN PDF
9783319917405
Prix
52,74 €
Nombre pages copiables
0
Nombre pages imprimables
8
Taille du fichier
1700 Ko
Ce livre est accessible aux handicaps informations d'accessibilité

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